Workforce Optimisation Week
The future of the contact centre industry is upon us and there has never been a greater demand and need your services. Building an enterprise-wide workforce optimisation practice and culture is vital to the success of a contact centre as well as finding new ways to motivate and engage staff.
Our Call Design WOW Conference is designed to bring together industry leaders and contact centre professionals to prepare for the future, explore industry best practices and leverage expert knowledge and insights so that the service we offer tomorrow is better than today’s.
Transform Your Contact Centre in 2023
Over the two-day event, you will have the opportunity to hear from an incredible range of keynote speakers, share ideas and ask questions. We are sure you will leave with lots of new ideas.
Join our one-of-a-kind workforce optimisation week to optimise your contact centre and set up your teams for success in 2023. The conference will bring together workforce planners, contact centre managers, operations managers and peers to learn, upskill and network.
February 22 & 23
9am to 5pm
Watersedge at
Campbell’s Stores
Keynote
Speakers
